Free template · updated November 3, 2026

Condo welcome book template

In a condo, most guest questions are about the building, not the unit: which fob opens which door, what floor the parking is on, whether the pool is open and where the garbage chute is. Building rules also matter, since your guests share hallways with owners.

This template walks through every section with sample text for condo life, from the lobby to the recycling room, plus local picks within walking distance.

The template

Replace anything in [brackets] with your own details.

Welcome

Welcome to unit [Unit number]! We hope the building and the neighbourhood make your stay easy.

Check-in

Check-in is from [Check-in time].
Pick up the fob and key at [Pickup location, e.g. the lockbox in the parking garage].
In the lobby, tap the fob on the reader beside the inner door.

Wifi

Network: [Network name]
Password: [Wifi password]

Parking

Your spot is [Spot number] on level [Parking level]. The garage door opens with the fob or the remote on the key ring.
Visitor parking: [Visitor parking note].

How things work

Fob: it opens the lobby, the elevator, the garage and the amenity floor. Please don't lend it out; replacing it is costly.
Elevator: tap the fob, then press [Floor number]. Moving furniture or large bags? Use the freight elevator at [Location].
Amenities: the gym and pool on [Amenity floor] are open [Amenity hours]. Building staff may ask for your unit number.
Heat and AC: the thermostat is in the hallway. [Thermostat note].
Concierge or security: [Concierge hours and phone].

House rules

Up to [Max guests] overnight guests, no parties or events.
Quiet hours [Quiet hours]; the building is home to a lot of families.
Pets: [Pet policy]. No smoking or vaping in the unit, on the balcony or in common areas.

Trash and recycling

The garbage chute is [Chute location] on this floor. Recycling and compost go to the room on [Recycling room location]. Please sort into the bins under the sink until then.

Local picks

Coffee downstairs: [Cafe name].
Groceries: [Store name], [Walking time].
Transit: [Nearest station or stop].

Emergency info

Emergency: [Local emergency number]. Address: [Building address], unit [Unit number].
If the fire alarm sounds, take the stairs, not the elevator. Exit stairs are [Stair location].
Building security: [Security phone]. Host: [Host name], [Host phone].

Checkout

Checkout is by [Checkout time].
Please put used dishes in the sink, sort trash into the indoor bins, and turn off the lights and AC.
Close the balcony door, lock up, and return the fob and key to [Return location]. Thank you!

Tips

Read your building's bylaws or rules and only include what affects guests, like amenity hours and move-in rules.
Say exactly which doors the fob opens; guests get stuck in the garage or stairwell more than anywhere else.
Give the concierge or security a heads-up about guests if your building expects it.
Include the unit number in the emergency section, since responders need it as much as the street address.
Never suggest guests pretend to be friends or family if your building has rules about short stays; check that rentals are allowed first.

Put it on one guest page instead of a binder

Keegix turns your welcome book into one link and a QR sign by the door. Upload the binder you already have and AI drafts the page in about a minute, or paste this template in. Free forever for one property.

Upload my binder, free See a sample guest page

Questions

What should a condo welcome book include?

Along with check-in, wifi and checkout, explain the fob, elevator, parking level, amenity hours, garbage chute and recycling room, and who to call in the building.

How do I explain the garbage chute to guests?

Say where it is on their floor, what can go down it and where recycling goes instead. Sorting into the indoor bins is a fair checkout ask; carrying it out is optional.

Can guests use the condo pool and gym?

That depends on your building's rules, so check before promising it in your listing. If guests can use them, list the hours and anything staff may ask for.

More free templates

All welcome book templates · Every free template

Free to use

Copy it, change it, print it, use it with any platform. Sharing it with a host group, on a blog or in a forum? A link back to this page helps other hosts find the latest version:

https://keegix.com/welcome-book/condo/