Smart lock instructions for guests (template)

Your code

• Your personal code is [Door code], sent to you on [Day code is sent].
• It works from [Check-in time] on your arrival day until [Checkout time] on your last day.
• Please don't share it with anyone outside your group.

Unlocking

• Wake the keypad by [Wake method, e.g. touching the screen with your palm].
• Enter your code, then press [Confirm key].
• [What happens next, e.g. the bolt turns by itself, or turn the handle within five seconds].

Locking

• From outside: [Outside lock method, e.g. press the lock symbol once].
• From inside: turn the thumb latch.
• Auto-lock: [Auto-lock setting, e.g. the door locks itself 30 seconds after it closes]. Please make sure you know your code before you step out.
• You can always open the door from inside without the code.

Low battery

The keypad shows [Low battery signal, e.g. a flashing red light] when the batteries are low. Please text us so we can change them. Spare batteries are in [Battery location].

If something goes wrong

• The code won't work: check you're at [Which door], then enter it slowly.
• After [Number] wrong tries the keypad locks for [Minutes]. Please wait and try again.
• The keypad is dark: [Backup entry, e.g. touch a 9-volt battery to the terminals under the keypad, or use the key in the lockbox at Lockbox location].
• Still locked out: call [Host name] at [Host phone]. We can often unlock it remotely.