Free template · updated November 3, 2026
Villa welcome book template
Villa guests often travel as a large group or family and expect the place to run smoothly. They need to know how the gate works, pool safety and heating, the AC in each room, when housekeeping or staff arrive and how to book a chef or driver.
This template gives you every section with sample text for a villa, written for groups and international guests, with local picks like the market, the best beach and a trusted taxi.
The template
Replace anything in [brackets] with your own details.
Welcome
Welcome to [Villa name]! We hope your group has a wonderful, relaxing stay.
Check-in
- Check-in is from [Check-in time].
- [Greeter or caretaker name] will meet you at the gate and show you around.
- Gate: [Gate instructions, e.g. press the remote on the key ring, or enter code [Gate code]].
Wifi
- Main network: [Network name]. Pool area: [Pool network name].
- Password: [Wifi password]
Parking
There's space for [Number] cars inside the gate. Please close the gate after you drive in.
How things work
- Pool: there's no lifeguard, so please watch children at all times and keep the pool gate closed. No glass by the pool, please.
- Pool heating: [Pool heating note, e.g. the switch is in the pool house; it takes a day to warm up].
- Air conditioning: each bedroom has its own unit and remote. Please close doors and windows while it runs.
- Housekeeping: [Housekeeping schedule, e.g. a mid-week clean on Wednesday mornings].
- Staff and extras: [Extras, e.g. a private chef or driver can be booked by message].
- Safe: the in-room safe is in [Safe location]; instructions are on the door.
House rules
- Up to [Max guests] overnight guests. No parties or events without our written OK.
- Quiet hours [Quiet hours], outdoors too.
- Pets: [Pet policy]. No smoking or vaping indoors.
Trash and recycling
Please sort into the bins in the kitchen. [Caretaker name] takes them out on [Trash day].
Local picks
- Morning market: [Market name and day].
- Best beach: [Beach name], [Drive time].
- Trusted taxi: [Taxi name and phone].
Emergency info
- Emergency: [Local emergency number]. Address: [Address].
- Nearest hospital: [Hospital name]. Pharmacy: [Pharmacy name].
- Caretaker: [Caretaker name], [Caretaker phone]. Host: [Host name], [Host phone].
Checkout
- Checkout is by [Checkout time].
- Please put used dishes in the sink, close the windows and pool gate, and turn off the AC and lights.
- Hand the keys and gate remote to [Caretaker name] or leave them at [Key spot]. Safe travels!
Copied. Paste it into your welcome book or message.
Tips
- Keep pool safety short and clear: no lifeguard, watch children, gate closed, no glass.
- Give the local emergency number prominently; international guests often won't know it.
- Say when staff or housekeeping arrive so guests aren't surprised by someone at the door.
- List only extras you can actually arrange, with how and when to book them.
- Include a trusted taxi or driver, since many villa guests won't have a car.
Put it on one guest page instead of a binder
Keegix turns your welcome book into one link and a QR sign by the door. Upload the binder you already have and AI drafts the page in about a minute, or paste this template in. Free forever for one property.
Questions
What should a villa welcome book include?
Gate and key instructions, pool safety and heating, AC, housekeeping and staff times, extras like a chef or driver, local picks, emergency info and checkout.
How should a villa guide cover pool safety?
State that there's no lifeguard, ask adults to supervise children at all times, keep the pool gate closed and avoid glass near the pool.
Should I tell villa guests about housekeeping visits?
Yes. Give the day and time of any mid-stay cleaning or staff visits so guests can plan, and how to change it if needed.
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Free to use
Copy it, change it, print it, use it with any platform. Sharing it with a host group, on a blog or in a forum? A link back to this page helps other hosts find the latest version:
https://keegix.com/welcome-book/villa/