Tankless water heater instructions for guests (template)

How it works

• This home has a tankless water heater. It heats water as it flows, so it won't run out the way a tank can.
• When you turn on a hot tap, it takes [Number] seconds for hot water to arrive.

Getting good hot water

• Please turn the tap on at least half way. On a trickle, the heater may not switch on and the water stays cold.
• Running two showers and the dishwasher or washer at the same time can make the water cooler. Spacing them out helps.
• If the water goes cold for a moment and then hot again in the shower, that's normal when someone turns another tap on or off.

Temperature

• The heater is set to [Temperature setting]. Please test the water before getting into the shower or bathing children.
• Please leave the setting on [Display or control location] as it is.

Where it is

• The heater is at [Location, e.g. on the wall in the utility room / outside wall by the deck].
• [Gas model: it has a vent outside at [Vent location]; please keep it clear of snow, furniture and barbecues].

Safety

• [Gas model: if you smell gas, leave the building without touching switches, and call [Gas company emergency number] from outside].
• Carbon monoxide alarm: [Alarm location].

If something goes wrong

• No hot water at all: check the display for a code and turn the hot tap on fully. [Reset step, e.g. press the power button off and on once].
• A code shows on the display: please send us a photo of it at [Host phone].
• During a power cut, the heater won't work, even on gas, as it needs electricity to run.
• Still not working: text [Host name] at [Host phone]. Please don't open the cover.