Heat pump instructions for guests (template)

Using the remote

• Remote location: [Where the remote lives, e.g. in the holder by the door].
• Power: press [On/off button].
• Mode: press [Mode button] until you see [Heat symbol] for heat or [Cool symbol, e.g. snowflake] for cooling.
• Temperature: use the up and down arrows. We find [21°C / 70°F] comfortable.
• Fan: [Auto is best / how to change the fan speed].

Good to know

• The heat pump warms the room gently. Setting it higher doesn't heat faster, so please pick the temperature you want and leave it.
• After you change modes, it may take a few minutes to start blowing.
• In cold weather the unit sometimes stops blowing for a few minutes and you may see steam from the outdoor unit. It's defrosting, which is normal.
• Please keep doors and windows closed while it's running.
• [Other units or rooms: e.g. the bedroom has its own unit and remote on the nightstand].

When you go out

• You can leave it running at [Temperature] or turn it down a few degrees.

When you leave

• Please set it to [Checkout setting, e.g. 17°C / 63°F heat, or off in summer].

If something goes wrong

• No air or a flashing light: check the remote batteries [Spare battery location], then turn the unit off for 5 minutes and back on.
• Still not working, or ice or snow is covering the outdoor unit: please text [Host name] at [Host phone]. Backup heat: [Backup heat, e.g. baseboard heaters in each room].