Free template · updated November 3, 2026

House rule reminder message template for Airbnb hosts

Guests break house rules mostly because they didn't read them. A friendly reminder that names the rule, gives the reason and asks for one simple fix is usually all it takes.

Only remind guests of rules that are in your listing: guest numbers, quiet hours, events, pets, smoking and vaping, commercial photography and locking up, plus any short, reasonable requests you've listed. If you're sending a lot of these, the rule may need to be clearer in your listing and welcome book.

The template

Replace anything in [brackets] with your own details.

Friendly reminder

Hi [Guest first name],

Hope you're having a good stay! Just a quick note: [What you heard, e.g. a neighbour mentioned smoking on the back deck].

Our house rules ask guests [Rule, e.g. not to smoke or vape anywhere on the property], because [Short reason, e.g. the smell lingers for the next guests].

Thanks so much for helping with this. Let me know if you need anything.

[Host first name]

Firmer reminder

Hi [Guest first name],

I'm following up on my earlier message about [Rule]. I've [How you know, e.g. had another report from the neighbour], so it seems it's still happening.

This is part of the house rules you agreed to when you booked, so I need to ask you to [Specific fix, e.g. stop smoking on the property for the rest of your stay].

If it continues, I'll have to report it to [Platform], and any extra cleaning or repair costs would be requested through [Platform].

Thanks for understanding.

[Host first name]

Tips

Name the rule, give a one-line reason and ask for one specific fix.
Stick to rules in your listing; don't invent new ones partway through a stay.
Send reminders in the platform messages so there's a record if you need it later.
Give the friendly version time to work before sending the firmer one, unless it's a safety issue.
Never threaten fines the guest didn't agree to; any costs go through the platform.

Put it on one guest page instead of a binder

Keegix turns your welcome book into one link and a QR sign by the door. Upload the binder you already have and AI drafts the page in about a minute, or paste this template in. Free forever for one property.

Upload my binder, free See a sample guest page

Questions

What house rules can I enforce on Airbnb?

The ones in your listing: maximum guests, quiet hours, events, pets, smoking, commercial photography and locking up, plus reasonable extra requests you've listed. Guests agree to them when they book.

Can I charge a guest for breaking a house rule?

You can't add fines on your own. If breaking the rule caused damage or extra cleaning, document it and request the costs through the platform's resolution process.

Should I remind guests of the house rules before they arrive?

A short line in the pre-arrival message pointing to the rules helps. Save specific reminders for when something actually comes up.

More free templates

All guest message templates · Every free template

Free to use

Copy it, change it, print it, use it with any platform. Sharing it with a host group, on a blog or in a forum? A link back to this page helps other hosts find the latest version:

https://keegix.com/guest-messages/house-rule-reminder/