Free template · updated November 3, 2026

After-arrival message template for Airbnb hosts

A short message an hour or two after guests get in catches small problems while they're still easy to fix: a missing towel, a confusing remote, a heater that won't start. Guests who mention it now usually don't mention it in the review.

Keep it light. One question, one offer to help, and then leave them to enjoy the place. Send it once you know they're in, or a few hours after check-in time.

The template

Replace anything in [brackets] with your own details.

Short version

Hi [Guest first name],

Just checking you got in okay and everything's as expected. If anything's missing or not working, message me here and I'll sort it out.

Enjoy your evening!

[Host first name]

Detailed version

Hi [Guest first name],

I hope the trip was smooth and you're settling in nicely.

A few things guests sometimes look for on the first night:

Extra blankets and pillows: [Location]
TV: [How to switch it on, e.g. use the black remote, then pick Input 2]
Heat or air conditioning: [How to adjust it]
Coffee and tea: [Location]

If anything isn't working or something's missing, please tell me now so I can fix it while you're here. I'd much rather know than have you put up with it.

Quiet hours start at [Quiet hours start time], and the house guide has everything else: [Link to your house guide].

Have a great first night,

[Host first name]

Tips

Send it two to three hours after check-in time, not the minute the door unlocks.
Ask one simple question, like whether everything is as expected, so guests can answer in a word.
Fix anything they raise quickly and tell them when it'll be done.
Don't send a long list of rules here; they've only just arrived.

Put it on one guest page instead of a binder

Keegix turns your welcome book into one link and a QR sign by the door. Upload the binder you already have and AI drafts the page in about a minute, or paste this template in. Free forever for one property.

Upload my binder, free See a sample guest page

Questions

Is an after-arrival message annoying for guests?

Not if it's short and sent once. Most guests like knowing the host is reachable, as long as the message doesn't ask anything of them.

What if the guest reports a problem late at night?

Fix what you can right away, and give a clear time for the rest, like first thing in the morning. A specific time reassures far more than a vague 'soon'.

Do I need to send it if my smart lock shows they're in?

Yes. The lock only tells you they got through the door. The message is about whether the place itself is working for them.

More free templates

All guest message templates · Every free template

Free to use

Copy it, change it, print it, use it with any platform. Sharing it with a host group, on a blog or in a forum? A link back to this page helps other hosts find the latest version:

https://keegix.com/guest-messages/after-arrival/