Free template · updated November 3, 2026

Emergency info for guests in South Africa (rental template)

South Africa has no single emergency number, which surprises guests. Police are 10111, the public ambulance is 10177, and 112 works from a mobile phone. Many areas rely on private ambulances and armed response companies, so this template leaves room for the ones your guests should call.

We checked these numbers in November 2026, but services change, so please confirm them locally before you print or share the page.

The template

Replace anything in [brackets] with your own details.

If anyone is hurt or in danger, please call the right number below first, then let us know.

Emergency numbers

10111: police
10177: ambulance
112: emergencies from a mobile phone
087 094 9774: NSRI sea rescue
Fire: [Local fire and rescue number]
Private ambulance: [Private ambulance service and number]
Armed response: [Security company and number]
Poison information: [Poisons information line]

This property

Address to read out: [Address to read out]
Complex or estate name and gate: [Complex name and gate]
Nearest hospital with an emergency department: [Nearest hospital]
After-hours clinic: [After-hours clinic]
Pharmacy: [Pharmacy]
Host: [Host name], [Host phone]

If something happens

Fire: get everyone out, close doors behind you and call [Local fire and rescue number] or 112 from outside. Please don't go back in for belongings.
Gas smell: don't switch lights or appliances on or off and don't light a flame. Open doors and windows if it's safe, close the valve on the gas bottle at [Gas bottle location] if you can, leave, then call [Local fire and rescue number] from outside.
Carbon monoxide alarm: get everyone into fresh air straight away and call [Local fire and rescue number] or 112. Don't go back in until you're told it's safe.
Water leak: turn off the water at [Water shut-off location]. If water is near plugs or appliances, stay clear of them and call us.
Power out: check whether neighbours are dark too, then check the breaker panel at [Breaker panel location]. Torch: [Torch location]. Please avoid candles. Backup power: [Inverter or generator note].
Lost keys or locked out: call [Host phone], or [Backup contact name and phone]. Please don't climb in through a window.

At the beach

Please swim only at beaches with lifeguards, between their flags. Rip currents are strong on many beaches.
If someone is in trouble at sea, call the NSRI on 087 094 9774.

Tips

Give the estate or complex name, unit number and gate guards' number; responders get stuck at gates.
Fill in the private ambulance and armed response numbers your area actually uses.
Explain backup power during outages, and how to switch it on safely.
Name the nearest hospital with a 24-hour emergency unit, and say if it's private or public.

Put it on one guest page instead of a binder

Keegix turns your welcome book into one link and a QR sign by the door. Upload the binder you already have and AI drafts the page in about a minute, or paste this template in. Free forever for one property.

Upload my binder, free See a sample guest page

Questions

What is the emergency number in South Africa?

There isn't just one. Call 10111 for police and 10177 for an ambulance. From a mobile, 112 also works.

Who do I call for an emergency at sea in South Africa?

Call the NSRI (National Sea Rescue Institute) on 087 094 9774.

Should I list a private ambulance for guests?

Many hosts do, because private services are widely used. Add the one that covers your area and the nearest hospital it uses.

More free templates

All emergency info by country · Every free template

Free to use

Copy it, change it, print it, use it with any platform. Sharing it with a host group, on a blog or in a forum? A link back to this page helps other hosts find the latest version:

https://keegix.com/emergency-info/south-africa/