Emergency info for guests in New Zealand (rental template)

If anyone is hurt or in danger, please call 111 first, then let us know.

Emergency numbers

• 111: police, fire and ambulance
• 105: police non-emergency
• 0800 611 116: Healthline, free health advice 24/7
• 0800 764 766: National Poisons Centre, 24/7

This property

• Address to read out: [Address to read out]
• GPS (rural places): [GPS coordinates]
• Nearest hospital with an emergency department: [Nearest hospital]
• After-hours clinic: [After-hours clinic]
• Pharmacy: [Pharmacy]
• Host: [Host name], [Host phone]

If something happens

• Fire: get everyone out, close doors behind you and call 111 from outside. Please don't go back in for belongings.
• Gas smell: don't switch lights or appliances on or off and don't light a flame. Open doors and windows if it's safe, turn off the gas at the bottle or meter at [Gas shut-off location] if you can, leave, then call 111 from outside.
• Carbon monoxide alarm: get everyone into fresh air straight away and call 111. Don't go back in until you're told it's safe.
• Water leak: turn off the water at [Water shut-off location]. If water is near sockets or appliances, stay clear of them and call us.
• Power out: check whether neighbours are dark too, then check the breaker panel at [Breaker panel location]. Torch: [Torch location]. Please avoid candles.
• Lost keys or locked out: call [Host phone], or [Backup contact name and phone]. Please don't climb in through a window.

Earthquake and tsunami

• In an earthquake: Drop, Cover and Hold until the shaking stops.
• Near the coast, if a quake is long or strong, get gone: move to high ground or inland straight away. Don't wait for a warning.
• Nearest high ground: [Tsunami safe area]
• At the beach, swim between the red and yellow flags.