Emergency info for guests in Japan (rental template)

If anyone is hurt or in danger, please call 119 (fire or ambulance) or 110 (police) first, then let us know.

Emergency numbers

• 119: fire and ambulance
• 110: police
• 118: Japan Coast Guard (emergencies at sea)
• #7119: advice on whether you need an ambulance (in some areas)
• 050-3816-2787: Japan Visitor Hotline, 24 hours (English, Chinese, Korean)

This property

• Address to read out: [Address to read out]
• Address in Japanese: [Address in Japanese]
• Nearest evacuation site: [Evacuation site]
• Nearest hospital with an emergency department: [Nearest hospital]
• After-hours clinic: [After-hours clinic]
• Pharmacy: [Pharmacy]
• Host: [Host name], [Host phone]

If something happens

• Fire: get everyone out, close doors behind you and call 119 from outside. Please don't go back in for belongings.
• Gas smell: don't switch lights or appliances on or off and don't light a flame. Open doors and windows if it's safe, close the gas valve at [Gas valve location] if you can, leave, then call [Gas company emergency line] or 119 from outside.
• Carbon monoxide alarm: get everyone into fresh air straight away and call 119. Don't go back in until you're told it's safe.
• Water leak: turn off the water at [Water shut-off location]. If water is near outlets or appliances, stay clear of them and call us.
• Power out: check whether neighbours are dark too, then check the breaker panel at [Breaker panel location]. Flashlight: [Flashlight location]. Please avoid candles.
• Lost keys or locked out: call [Host phone], or [Backup contact name and phone]. Please don't climb in through a window.

Earthquake and tsunami

• During shaking, protect your head and get under a sturdy table. Don't run outside.
• Near the coast, after strong shaking or a tsunami warning, go to high ground or the evacuation site straight away.
• After a strong quake the gas meter may shut itself off. Please call us before trying to reset it.