Free template · updated November 3, 2026

Pellet stove instructions for guests (template)

A pellet stove behaves more like an appliance than a wood fire: it has buttons, a hopper, a fan and a start-up cycle that can take several minutes. Guests often press the button again and again because nothing seems to happen.

This template explains the start-up, how to adjust heat, where pellets are, and the one thing guests must know: what the stove does if the power goes out. Fill in your model's buttons and add a photo of the control panel.

The template

Replace anything in [brackets] with your own details.

Starting the stove

Check there are pellets in the hopper: lift the lid at [Hopper location]. Close the lid again before starting.
Press [Power or start button] once. It takes about [Number] minutes to light. You'll hear the fan and see pellets drop before the flame appears. That's normal.
Please press the button only once, even if it seems slow.

Adjusting the heat

Heat level: [How to adjust, e.g. the + and – buttons, 1 to 5].
Thermostat mode: [How it works, or "not used"].

Adding pellets

Pellets are in [Pellet bag location]. Please add pellets only to the hopper, never into the fire pot by hand.
Keep the hopper lid closed while the stove is running.
Please use only the wood pellets we provide.

Turning it off

Press [Off button]. The fan keeps running for [Number] minutes while the stove cools. Please leave it plugged in until it stops.

Safety

The glass and top get hot. Please keep children, pets, clothes and anything that can burn at least [1 metre / 3 feet] away.
Carbon monoxide and smoke alarms: [Alarm locations].
If the stove shows an error or stops, please don't keep restarting it; text us.

If the power goes out

The stove needs electricity to run its fans. If the power cuts out, a little smoke can come into the room. Open a window and keep everyone away from the stove until the power is back.
[Battery backup or generator details, if you have one].

If something goes wrong

Error code, smoke or a burning smell: press [Off], open a window and text [Host name] at [Host phone].
A CO or smoke alarm sounds: get everyone outside and call [Local emergency number].

Tips

Tell guests how long start-up takes; repeated button presses can overfill the fire pot.
Explain the power-cut behaviour, since it surprises almost everyone.
Keep enough pellets for the stay in a dry spot right by the stove.
Clean the fire pot and empty the ash pan between stays so the stove lights reliably.
Fit a carbon monoxide alarm in the same room and near bedrooms.

Put it on one guest page instead of a binder

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Questions

Why does my pellet stove take so long to light?

Pellet stoves run a start-up cycle that heats an igniter and feeds pellets before the flame appears, often several minutes. Guests should press start once and wait.

What happens to a pellet stove in a power outage?

Without power the fans stop, so some smoke can come into the room as the fire dies down. Guests should open a window and keep clear until power returns, unless the stove has battery backup.

Do guests need to clean a pellet stove?

No. Cleaning the fire pot and ash pan is the host's or cleaner's job between stays, not a checkout task.

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