Free template · updated November 3, 2026

Lost and found message template for Airbnb hosts

Something gets left behind after almost every busy weekend: chargers, glasses, a child's favourite toy. A quick message saves the guest a worried search and saves you a drawer full of mystery items.

Offer to post it back once the guest covers shipping, either with a prepaid label they buy or a payment request through the platform. Don't ask for money by e-transfer or payment apps. Keep found items bagged and labelled with the stay dates, for a set time you tell the guest.

The template

Replace anything in [brackets] with your own details.

You found something

Hi [Guest first name],

Thanks again for staying with us. Our cleaner found [Item, e.g. a black phone charger and a blue sweater] after you left. Are they yours?

If you'd like them back, I'm happy to post them to you. You can either send me a prepaid shipping label, or I can send a request for the postage, about [Shipping cost], through [Platform].

I'll keep everything safe until [Hold-until date]. Just let me know!

[Host first name]

Not found yet

Hi [Guest first name],

I'm sorry you've lost your [Item]. I've checked [Where you looked, e.g. the bedrooms, bathroom, sofa and driveway] and asked our cleaner too, but there's no sign of it yet.

We'll look again during the next clean on [Date], and I'll message you here either way. If it turns up, I can post it with a prepaid label you send, or with a postage request through [Platform].

It might also be worth checking [Other places, e.g. your rental car or the restaurant you mentioned].

Fingers crossed it turns up!

[Host first name]

Tips

Check beds, under pillows, bathroom hooks, bedside outlets and the fridge first.
Photograph found items and keep them bagged with the guest's stay dates.
Cover postage through a prepaid label or the platform, never cash or payment apps.
Don't post anything until the guest confirms it's theirs and how they want it sent.

Put it on one guest page instead of a binder

Keegix turns your welcome book into one link and a QR sign by the door. Upload the binder you already have and AI drafts the page in about a minute, or paste this template in. Free forever for one property.

Upload my binder, free See a sample guest page

Questions

Do I have to post a guest's lost item back?

Most hosts post items back once the guest covers shipping. It's good hosting and usually takes only a few minutes.

How do guests pay shipping for lost items on Airbnb?

You can send a payment request for the postage through Airbnb's resolution tools, or the guest can buy a prepaid shipping label and send it to you. Avoid taking money by e-transfer or payment apps.

How long should I keep items guests leave behind?

Pick a set time, such as 30 days, and tell the guest. After that, donate or dispose of the item, and keep a short note in case they ask later.

More free templates

All guest message templates · Every free template

Free to use

Copy it, change it, print it, use it with any platform. Sharing it with a host group, on a blog or in a forum? A link back to this page helps other hosts find the latest version:

https://keegix.com/guest-messages/lost-and-found/