Free template · updated November 3, 2026

After-checkout message template for Airbnb hosts

The after-checkout message thanks guests for staying and closes the loop: you know they've gone, and they know all is well. Send it once your cleaner or smart lock confirms they've left.

It's not the place to list what they didn't do. If something's genuinely wrong, like damage, handle it separately through the platform. If they left something behind, this is the easy moment to say so.

The template

Replace anything in [brackets] with your own details.

Short version

Hi [Guest first name],

Thanks so much for staying at [Property name]. I hope you had a great time and a smooth trip home.

You'd be welcome back any time!

[Host first name]

Detailed version

Hi [Guest first name],

Thank you for staying with us! Our cleaner has been in, and you're all checked out.

I hope you enjoyed [Something specific, e.g. the hot tub, the beach or your friend's wedding]. If anything could have made your stay better, I'd really like to hear it. Just reply here; I read every message.

Left something behind? Our cleaner found [Item left behind, or delete this line]. Let me know if you'd like it sent back and we'll sort out the details here.

Safe travels, and you're welcome back any time.

[Host first name]

Tips

Send it once checkout is confirmed, usually a few hours after checkout time.
Mention one specific thing from their stay so it doesn't read like a form letter.
Invite feedback privately, so problems come to you before they reach a review.
Don't mention fees, damage or chores in this message; handle real problems separately.

Put it on one guest page instead of a binder

Keegix turns your welcome book into one link and a QR sign by the door. Upload the binder you already have and AI drafts the page in about a minute, or paste this template in. Free forever for one property.

Upload my binder, free See a sample guest page

Questions

Should I ask for a review in the after-checkout message?

You can, but many hosts send a separate review request a day later so each message stays short.

Do I have to send an after-checkout message?

It's optional, but it's a good habit. It thanks guests, invites private feedback and gives you an easy way to mention lost items.

What if the guest left the place in a mess?

Skip the cheerful thank you and keep it factual. If there's real damage or extra cleaning, document it with photos and use the platform's resolution process.

More free templates

All guest message templates · Every free template

Free to use

Copy it, change it, print it, use it with any platform. Sharing it with a host group, on a blog or in a forum? A link back to this page helps other hosts find the latest version:

https://keegix.com/guest-messages/after-checkout/