Free template · updated November 3, 2026

Good review response template for Airbnb hosts

Replying to good reviews shows future guests there's a real person behind the listing. The trick is to avoid sounding pasted: pick up one specific thing the guest mentioned and thank them for it.

Remember the reply is public. Thank the guest warmly, but leave out anything personal they told you during the stay, like why they were travelling, where they live or who they came with, unless they mentioned it in the review themselves.

The template

Replace anything in [brackets] with your own details.

Short reply

Thank you so much, and thanks for being such easy guests! We're so glad you enjoyed [Thing they mentioned, e.g. the sunsets from the deck]. We'd love to welcome you back to [Property name] any time.

Detailed reply

Thank you for such a kind review! It's lovely to hear that [Thing they mentioned, e.g. the kitchen worked for a big family dinner].

Hosting guests who [Something genuine, e.g. kept us posted and treated the place like home] makes this job a pleasure.

Thanks too for the tip about [Suggestion they made, e.g. a second coffee mug in each bedroom]. We've already [What you did, e.g. added them], so future guests will benefit.

[Tip for future guests, e.g. In the fall, the trail out back is beautiful.]

We'd be happy to host you again.

[Host first name]

Tips

Mention one specific thing from their review so the reply doesn't look copied.
Use your reply to add one useful detail for future guests, like a seasonal tip.
Keep personal details out, even friendly ones the guest shared privately.
Reply within a few days while you still remember the stay.
If the review includes a small complaint, thank them and say what you've changed.

Put it on one guest page instead of a binder

Keegix turns your welcome book into one link and a QR sign by the door. Upload the binder you already have and AI drafts the page in about a minute, or paste this template in. Free forever for one property.

Upload my binder, free See a sample guest page

Questions

Do I need to reply to positive reviews?

You don't have to, but a short, personal reply shows future guests you're attentive. It takes a minute and is seen by everyone browsing your listing.

How long should a reply to a good review be?

One to three sentences is plenty for most. Thank them, mention something specific and invite them back.

Can I use the same reply for every good review?

It's better not to. Identical replies are easy to spot and make your reviews feel less genuine; change at least the specific detail each time.

More free templates

All guest message templates · Every free template

Free to use

Copy it, change it, print it, use it with any platform. Sharing it with a host group, on a blog or in a forum? A link back to this page helps other hosts find the latest version:

https://keegix.com/guest-messages/good-review-response/