Free template · updated November 3, 2026

Emergency info for guests in France (rental template)

France has separate short numbers for the SAMU medical service (15), police (17) and firefighters (18), plus 112, which works for everything. Guests from abroad are best told to use 112 if in doubt. Firefighters often answer medical calls too, so don't worry about picking the wrong one.

We checked these numbers in November 2026, but services change, so please confirm them locally before you print or share the page.

The template

Replace anything in [brackets] with your own details.

En cas d'urgence, appelez le 112. If anyone is hurt or in danger, please call 112 first, then let us know.

Emergency numbers

112: any emergency
15: SAMU (medical emergencies)
17: police or gendarmerie
18: firefighters (pompiers)
196: emergencies at sea
114: emergency line by text for deaf and hard-of-hearing people
116 117: out-of-hours doctor, where the service runs
0 800 47 33 33: GRDF gas emergency (natural gas network)
Poison centre: [Regional centre antipoison number]

This property

Address to read out: [Address to read out]
Nearest hospital with an emergency department: [Nearest hospital]
After-hours clinic: [After-hours clinic]
Pharmacy: [Pharmacy]
Host: [Host name], [Host phone]

If something happens

Fire: get everyone out, close doors behind you and call 112 or 18 from outside. Please don't go back in for belongings.
Gas smell: don't switch lights or appliances on or off and don't light a flame. Open doors and windows if it's safe, turn off the gas at [Gas shut-off location] if you can, leave, then call 0 800 47 33 33 or 112 from outside.
Carbon monoxide alarm: get everyone into fresh air straight away and call 112 or 18. Don't go back in until you're told it's safe.
Water leak: turn off the water at [Water shut-off location]. If water is near sockets or appliances, stay clear of them and call us.
Power out: check whether neighbours are dark too, then check the breaker panel at [Breaker panel location]. Flashlight: [Flashlight location]. Please avoid candles.
Lost keys or locked out: call [Host phone], or [Backup contact name and phone]. Please don't climb in through a window.

Summer

In the south, forest fire risk is high in summer. Please don't barbecue outside unless we've said it's allowed, and never throw away cigarettes outdoors.
At the beach, a red flag means swimming is not allowed.

Tips

Write the address with the commune and the name of the hamlet (lieu-dit) if you're rural; dispatchers ask for both.
If your place uses bottled or tank gas, replace the GRDF line with your supplier's emergency number.
Find the nearest pharmacie de garde system for your town and add how guests check which one is open.
Put a short French line at the top so a guest can read it out to the dispatcher.

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Questions

Which number should a tourist call in France: 112, 15 or 18?

112 works for any emergency and is the simplest for visitors. 15 goes straight to the SAMU medical service and 18 to the firefighters.

Does 911 work in France?

Don't rely on it. Use 112, which is free and works on any phone in France and across the EU.

What is 116 117 in France?

It reaches an out-of-hours doctor for problems that can't wait but aren't life-threatening, in areas where the service runs.

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