Free template · updated November 3, 2026

Maintenance visit message template for Airbnb hosts

Guests expect privacy, so any visit during a stay needs notice and, ideally, their okay on the time. Say who's coming, why, how long they'll be and which areas they need.

For planned work, like a hot tub service or lawn care, give as much notice as you can and let guests choose the time. For urgent repairs, explain the problem, give the earliest time and make clear the visitor will only go where they need to.

The template

Replace anything in [brackets] with your own details.

Planned visit

Hi [Guest first name],

Just a heads-up: [Who, e.g. our hot tub technician, Sam] needs to come by for [Reason, e.g. a regular water check]. It takes about [How long].

Would [Time option 1] or [Time option 2] suit you better? They'll only need [Area, e.g. the back deck] and won't need to come inside.

They'll knock first when they arrive and leave everything as they found it. Just let me know which time works.

Thanks!

[Host first name]

Urgent repair

Hi [Guest first name],

Thanks for letting me know about [Problem]. I've booked [Who, e.g. a local plumber] to come at [Time], the earliest they can do.

They'll need to get into [Area, e.g. the main bathroom and the basement] for about [How long]. If that time doesn't work for you, tell me and I'll ask about another.

Their name is [Technician name], and they'll knock and introduce themselves. I'll message you here once the repair is done.

I'm sorry for the hassle, and thanks for your patience.

[Host first name]

Tips

Give as much notice as possible and offer the guest a choice of times.
Say exactly who's coming, how long they'll be and which areas they need.
Never let anyone in while guests are away without their okay, except in a real emergency.
Schedule routine work, like lawn care and pool service, between stays where you can.
Share the visitor's name so guests know who to expect at the door.

Put it on one guest page instead of a binder

Keegix turns your welcome book into one link and a QR sign by the door. Upload the binder you already have and AI drafts the page in about a minute, or paste this template in. Free forever for one property.

Upload my binder, free See a sample guest page

Questions

Can I send a repair person in while guests are out?

Only with the guest's agreement or in a genuine emergency, like a leak. Ask first, agree the time and tell them when it's done.

How much notice should I give guests for maintenance?

As much as you can, ideally a day or more for planned work. Urgent repairs can be same-day, but still message before anyone arrives.

Should I mention outdoor workers like lawn care in my listing?

Yes, if they come during stays. A line in the listing and the welcome book avoids surprises when someone shows up with a mower.

More free templates

All guest message templates · Every free template

Free to use

Copy it, change it, print it, use it with any platform. Sharing it with a host group, on a blog or in a forum? A link back to this page helps other hosts find the latest version:

https://keegix.com/guest-messages/maintenance-visit/