Emergency info for guests in Mexico (rental template)

Si alguien está en peligro, llame al 911. If anyone is hurt or in danger, please call 911 first, then let us know.

Emergency numbers

• 911: police, fire, ambulance and civil protection, nationwide
• 078: tourist assistance (multilingual), including Ángeles Verdes roadside help
• 089: anonymous crime reports
• Red Cross ambulance: [Local Cruz Roja number]
• Poison information: [Local toxicology line]

This property

• Address to read out: [Address to read out]
• Colonia and nearest cross streets: [Colonia and cross streets]
• Nearest hospital with an emergency department: [Nearest hospital]
• After-hours clinic: [After-hours clinic]
• Pharmacy: [Pharmacy]
• Host: [Host name], [Host phone]

If something happens

• Fire: get everyone out, close doors behind you and call 911 from outside. Please don't go back in for belongings.
• Gas smell: don't switch lights or appliances on or off and don't light a flame. Open doors and windows if it's safe, close the valve on the gas tank at [Gas tank location] if you can reach it safely, leave, then call 911 from outside.
• Carbon monoxide alarm: get everyone into fresh air straight away and call 911. Don't go back in until you're told it's safe.
• Water leak: turn off the water at [Water shut-off location]. If water is near outlets or appliances, stay clear of them and call us.
• Power out: check whether neighbours are dark too, then check the breaker panel at [Breaker panel location]. Flashlight: [Flashlight location]. Please avoid candles. Report outages to [Power company outage line].
• Lost keys or locked out: call [Host phone], or [Backup contact name and phone]. Please don't climb in through a window.

Beach and weather

• Please follow the lifeguards and the beach flags. A red flag means it isn't safe to swim.
• Hurricane season runs roughly from May or June to November. If a storm is forecast, we'll contact you at [How we'll contact you].