Free template · updated November 3, 2026

Emergency info for guests in Colombia (rental template)

Colombia's main emergency line is 123, which reaches police, ambulance and fire from any phone. Firefighters are also on 119 and the Red Cross on 132. Major cities have tourist police, so the template leaves space for the local office.

We checked these numbers in November 2026, but services change, so please confirm them locally before you print or share the page.

The template

Replace anything in [brackets] with your own details.

En caso de emergencia, llame al 123. If anyone is hurt or in danger, please call 123 first, then let us know.

Emergency numbers

123: emergencies (police, ambulance, fire)
119: firefighters (bomberos)
132: Red Cross
Tourist police: [Local tourist police number]
Gas emergency: [Gas company emergency line]

This property

Address to read out: [Address to read out]
Building name and porter: [Building name and porter phone]
Nearest hospital with an emergency department: [Nearest hospital]
After-hours clinic: [After-hours clinic]
Pharmacy: [Pharmacy]
Host: [Host name], [Host phone]

If something happens

Fire: get everyone out, close doors behind you and call 123 or 119 from outside. Please don't go back in for belongings.
Gas smell: don't switch lights or appliances on or off and don't light a flame. Open doors and windows if it's safe, close the gas valve at [Gas valve location] if you can, leave, then call [Gas company emergency line] or 123 from outside.
Carbon monoxide alarm: get everyone into fresh air straight away and call 123 or 119. Don't go back in until you're told it's safe.
Water leak: turn off the water at [Water shut-off location]. If water is near outlets or appliances, stay clear of them and call us.
Power out: check whether neighbours are dark too, then check the breaker panel at [Breaker panel location]. Flashlight: [Flashlight location]. Please avoid candles.
Lost keys or locked out: call [Host phone], or [Backup contact name and phone]. Please don't climb in through a window.

Good to know here

In Bogotá and other high cities, altitude can cause headaches and breathlessness. Please take it easy the first day, and get help if symptoms are severe.
Tourist police (Policía de Turismo) patrol main tourist areas and can help with theft or lost documents.

Tips

Write the address in Colombian format (Calle, Carrera and number) and add the building name.
Add the porter's phone, since many buildings have a portería that lets responders in.
Fill in the tourist police number for your city if there is one.
Name a private clinic with 24-hour urgencias, and say how guests get there.

Put it on one guest page instead of a binder

Keegix turns your welcome book into one link and a QR sign by the door. Upload the binder you already have and AI drafts the page in about a minute, or paste this template in. Free forever for one property.

Upload my binder, free See a sample guest page

Questions

What is the emergency number in Colombia?

123 reaches police, ambulance and fire from any phone. Firefighters are also on 119.

Does Colombia have tourist police?

Yes, the Policía de Turismo work in major cities and tourist areas. You can also reach the police through 123.

What should a Colombia rental emergency page include?

123, the full address with building name, the porter's number, the nearest clinic with urgencias and how to shut off gas and water.

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https://keegix.com/emergency-info/colombia/